Last year, hundreds of dental professionals, consultants, and key opinion leaders gathered in Salt Lake City for Dental Intelligence’s inaugural customer and partner summit, Intellicon.

Speakers presented on a variety of topics related to improving practice operations and profitability, covering everything from increasing production and collections to fostering a great office culture and creating tighter team alignment. Attendees went home with new knowledge and practical strategies they could leverage and apply to their practices.

Intellicon returns to the Silicon Slopes this August! Here are 4 reasons you should attend Intellicon 2024:

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1. Connect with Professionals

“Last year's Intellicon was a game-changer! Our Dental Intelligence community brings together the best of the best in dentistry. Top notch educators, clinicians, consultants, partners, and teams all in one room together.”

-Steve Jensen, VP of Business Development at Dental Intelligence

“I love coming to Intellicon to meet people and make connections,” said Dr. Tom Novak, a long-time Dental Intelligence user. “I connected with a number of consultants as well as the Dental Intelligence executive team.”

According to Novorésumé, more than 95% of professionals say that face-to-face meetings are necessary for business¹. Events like Intellicon allow you to network in-person, providing unparalleled opportunities to spend time with and learn from some of the brightest minds in dentistry and business.

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2. Learn How Others are Leveraging Dental Intelligence

“If you just look at a Dental Intelligence dashboard and stop there, it’s like using your iPhone as just a phone. There’s so much more you can do with it,” Dr. Novak said.

This one-of-a-kind event provides ways for you to learn what key metrics others are measuring to help make decisions to improve their practices.

“I went to Intellicon to get a feel for how consultants use Dental Intelligence,” Dr. Novak said. “I wanted the insight from the people who are using Dental Intelligence as a tool.”

One speaker who stood out to Dr. Novak was Scott Luene, who guided attendees through paying attention to which metrics matter most and make the greatest impact on their bottom lines. 

Dr. Novak’s key takeaway was that Dental Intelligence has the answers to address each shortcoming a practice may encounter. He talked about the impacts of making small changes and paying attention to the metrics that matter most.

In addition to the incredible speaker lineup and educational panels, Intellicon gives you the chance to attend one-on-one trainings with Dental Intelligence team members who are there to help you get the most out of your DI software each and every day and maximize your ROI.

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3. Be in the Know about the Future of Dentistry

“The people at Intellicon are at the forefront of the tech industry for dentists,” Dr. Novak said. “I want to be there to be in the room with the people that are making decisions about the trajectory of dentistry.”

For Intellicon 2024, Dental Intelligence isn’t just for DI users and partners. Registration is now open for all forward-thinking dental professionals who are excited about using technology to drive practice profitability, stronger teams, and better patient outcomes. Better yet, the newly-introduced fourth day is an additional bonus, providing for more time to network with some of the top key opinion leaders.

“We've carefully curated this year’s soon-to-be announced speaker lineup with our practices, big and small, in mind,” said Director of Strategic Events at Dental Intelligence, Jessica Lamers. “We know these speakers will deliver inspiring insights and invaluable knowledge.”

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4. Be Ahead of the Game

“If you don’t know what’s possible or what other people are thinking about, then you can’t have an informed opinion on where you want to take your practice,” Dr. Novak continues.

Intellicon is designed to help you take your growth to the next level by learning how thousands of offices of all sizes are leaning into software and technology innovations to intelligently shape the future of their practices and organizations. Attendees will get insights into forecasted trends in dentistry, as well as a sneak peak into the future roadmap for Dental Intelligence Analytics and Engagement.

You’ll also have opportunities to directly impact the future development of DI software by sharing what’s most important to you and your practice and what features you’d like to see in the coming year.

“We are excited to bring all our cherished customers and esteemed partners together for this special occasion,” Lamers said. “Together, we can achieve greatness and pave the way for future success!”

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Register Today

“This year, Dental Intelligence is raising the bar again,” Jensen said. “Don't miss out on the chance to elevate your practice with cutting-edge education and unrivaled networking opportunities."

Intellicon returns to Salt Lake City August 21-24, 2024. This can’t-miss event will showcase a variety of industry-leading speakers, hands-on learning for DI users, networking opportunities, and more. Register now with early bird pricing to reserve your spot!

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Resources

¹ Novorésumé

Are you looking for looking for better ways to keep patients coming back? Are your current strategies not working anymore. In this article, we will discuss various strategies and tactics that can help enhance the patient experience and improve patient retention rates.

One of the key factors in encouraging patients to schedule return visits is by providing them with a great experience during their dental appointments. Here are some strategies to help enhance the patient experience:

1. Create a Welcoming and Comfortable Environment

Ensure that the waiting area is clean, well-lit, and comfortable. Consider adding amenities such as comfortable seating, a television, and magazines or books to help patients feel at ease.

2. Improve Communication

Effective communication plays a crucial role in building trust and rapport with patients. Train your staff to communicate clearly and empathetically with patients, addressing any concerns or questions they may have. Provide educational materials to help patients understand the importance of regular dental visits and the benefits it brings to their oral health.

3. Optimize Appointment Scheduling

Simplify the appointment scheduling process by offering online booking options. This allows patients to easily schedule their next visit at their convenience, increasing the likelihood of them returning.

4. Reduce Wait Times

Long wait times can lead to patient dissatisfaction. Implement strategies to minimize wait times, such as optimizing the appointment schedule, ensuring timely patient flow, and providing regular updates on any delays.

Improving Patient Retention Rates

In addition to enhancing the patient experience, there are various other strategies you can implement to improve patient retention rates. Let's explore some effective approaches:

1. Automated Recalls and Follow Ups

Dental Intelligence features, such as Automated Recalls and Follow-Ups, can help streamline the patient retention process. These tools utilize technology to automatically remind patients of their upcoming appointments and follow up with them after their visits. By leveraging these tools, you can stay connected with your patients and encourage them to schedule their next visit before they leave the office.

2. Patient Loyalty Program

Implementing a Patient Loyalty Program is an excellent way to incentivize patients to continue visiting your dental practice. Offer rewards, discounts, or exclusive benefits to patients who consistently schedule and attend their appointments. This not only encourages patient loyalty but also increases the likelihood of word-of-mouth referrals.

3. Personalized Follow Up Communication

After each patient's visit, follow up with a personalized message expressing appreciation for their visit. Consider sending a thank-you email or a handwritten note, emphasizing the importance of their continued care. You can use Voicemail Drops to send pre-recorded messages straight to the patient's voicemail. Personalized follow-up communication makes patients feel valued and reinforces their commitment to regular dental visits.

4. Patient Education and Engagement

An educated patient is more likely to understand the significance of regular dental visits. Provide educational resources such as blogs, newsletters, or informative videos to educate patients about oral health and the benefits of regular dental check-ups. Engage patients through social media platforms by sharing oral care tips, fun facts, and interesting educational content. Dental Intelligence provides ready-to-use dental marketing materials that can boost engagement with your patients.

Keep Patients Coming Back

Encouraging dental patients to schedule return visits is crucial for maintaining a healthy patient base and ensuring the long-term success of your dental practice. By implementing the strategies discussed in this article, such as enhancing the patient experience and utilizing dental intelligence tools, you can improve patient retention rates and build lasting relationships with your patients. Remember, a combination of a welcoming environment, effective communication, and personalized follow-up can go a long way in keeping patients coming back.

In today's fast-paced and highly competitive dental industry, staying ahead of the game is crucial for the profitability and growth of dental service organizations (DSOs).

DSOs play a significant role in the modern dental landscape, providing essential support services to dental practices across multiple locations. These organizations streamline operations, improve efficiency, and enable dental practitioners to focus on patient care.

One of the most powerful tools in the arsenal of DSOs is dental data analytics. By harnessing the power of data, DSO leaders and professionals can make informed decisions, drive operational efficiency, and achieve increased profitability.

Generate Valuable Insights with Dental Intelligence

Effective dental practice management is the cornerstone of any successful DSO. It involves a range of tasks, including appointment scheduling, patient management, billing and invoicing, inventory management, and more.

Dental practice management software has been around for some time, providing automation and efficiency to streamline operations. However, with the advent of Dental Intelligence, these software solutions now offer much more.

Dental Intelligence integrates with existing systems and collect data from your practice management software. This data is then analyzed to generate valuable insights and actionable recommendations, taking practice management to a whole new level.

Revolutionizing DSO operations

With Dental Intelligence, DSOs can revolutionize their operations, leading to increased profitability and sustainable growth. Let's explore how this transformative technology can make a difference:

Dental Intelligence Scorecards

One of the key features of Dental Intelligence is the Scorecards. These interactive dashboards provide a comprehensive overview of vital key performance indicators (KPIs) for each dental practice within the organization.

DSO leaders and professionals can monitor KPIs such as revenue, provider productivity, and more. The Scorecards present this information visually, making it easy to identify trends, outliers, and areas for improvement.

Actionable Insights for Improved Decision-Making

While KPIs give a snapshot of performance, actionable insights provide DSO leaders and professionals with the necessary data to make well-informed decisions. For example, Dental Intelligence can help to identify scheduling inefficiencies that you can use to make changes to optimize provider utilization.

These insights enable DSOs to allocate resources effectively, identify revenue growth opportunities, and implement strategies to enhance patient experience. With Dental Intelligence, decisions are no longer based on gut instinct but rather on data-driven analysis.

Enhanced Data Accuracy and Reliability

Data accuracy is crucial in any analytics-driven operation. Dental Intelligence ensures that data from various sources is consolidated, normalized, and cleaned to provide reliable insights. This eliminates the possibility of manual errors, duplicate records, or inconsistent data.

The accuracy and reliability of Dental Intelligence empowers DSO leaders and professionals to trust the data and make strategic decisions with confidence. Time-consuming manual data validation processes become a thing of the past.

Leverage the Power of Data

Dental Intelligence has transformed the way DSOs operate, enabling leaders and professionals to leverage the power of data for increased profitability and operational excellence. With dental data analytics, dental practice management reaches new heights, providing DSOs with valuable insights, actionable recommendations, and enhanced data accuracy.

If you're a DSO leader or dental practice owner with multiple locations, it's time to explore what Dental Intelligence has to offer. Embrace the power of data, revolutionize your operations, and unlock the true potential of your organization.

Running a successful dental office requires not only skilled professionals but also a dedicated and motivated team of support staff. While dentists and dental office managers play a crucial role in ensuring the smooth operation of the practice, it is important not to overlook the contributions and hard work of the dental office staff. Recognizing and appreciating your dental office team is essential for fostering a positive work environment and enhancing staff morale. In this article, we will explore various ways to appreciate and value your dental office staff.

Ways to Appreciate Dental Staff

1. Celebrate Milestones and Achievements

Recognize and celebrate milestones and achievements of your dental office staff. This could include work anniversaries, certifications, successful completion of training programs, or any other significant accomplishments. Acknowledge their dedication and hard work by hosting a small event or gathering, presenting them with certificates or small tokens of appreciation.

2. Show Genuine Interest

Take the time to get to know your dental office staff on a personal level. Show genuine interest in their lives outside of work. Remember important events like birthdays, anniversaries, or special occasions, and surprise them with a small gesture or a thoughtful gift. This will make them feel valued and appreciated as individuals, not just as employees.

3. Provide Opportunities for Growth

Invest in your dental office staff's professional development by offering opportunities for growth and advancement. Encourage them to attend relevant conferences, workshops, or seminars to enhance their skills and knowledge. Support their career aspirations and provide mentorship or guidance whenever needed. When your staff sees that you are invested in their success, they will feel appreciated and motivated to excel.

4. Implement a Recognition Program

Establish a formal recognition program within your dental office to regularly appreciate and reward outstanding performance. This could include Employee of the Month awards, spot bonuses, or other forms of recognition. Encourage peer-to-peer recognition, where staff can acknowledge and appreciate their colleagues' efforts. By creating a culture of recognition, you are fostering a sense of community and appreciation.

5. Foster Work-Life Balance

Recognize the importance of work-life balance for your dental office staff. Encourage them to take breaks, utilize their vacation time, and maintain a healthy lifestyle. Provide flexibility whenever possible to accommodate personal responsibilities or emergencies. A balanced work-life equation leads to happier and more motivated staff.

6. Listen and Communicate

Effective communication is key to appreciating and valuing your dental office team. Take the time to listen to their ideas, suggestions, and concerns. Encourage open dialogue and create an atmosphere where everyone feels comfortable sharing their thoughts. Regular team meetings or using tools like Team Chat can improve communication and collaboration, enhancing the overall work environment.

Valuing Your Dental Office Team

Appreciating your dental office team goes beyond the occasional recognition or token of appreciation. It involves creating a work environment where everyone feels valued, respected, and empowered. Here are some additional strategies to value your dental office team:

1. Provide Competitive Compensation and Benefits

Offer competitive salaries and benefits packages to attract and retain top talent in your dental office. Stay informed about industry standards and adjust salaries accordingly. Additionally, consider offering other perks such as health insurance, retirement plans, or additional paid time off to show that you value your staff's well-being.

2. Foster a Positive Work Culture

Create a positive work culture that promotes teamwork, collaboration, and mutual respect. Encourage a healthy work-life balance, recognize and reward achievements, and provide opportunities for growth. Foster an environment where everyone feels heard, respected, and valued for their unique contributions.

3. Provide Training and Support

Invest in training programs and resources to help your dental office staff continuously improve their skills and stay updated with the latest industry trends. Offer support and guidance to help them navigate any challenges they may encounter in their roles. By providing the necessary tools and resources, you are showing your commitment to their professional growth and success.

4. Encourage Work-Related Feedback

Regularly seek feedback from your dental office staff regarding their experiences, challenges, and ideas for improvement. Actively listen to their feedback and implement constructive suggestions whenever possible. By involving them in decision-making processes and acknowledging their feedback, you are demonstrating that their opinions matter and are valued.

5. Offer Employee Wellness Programs

Promote employee wellness by offering programs that prioritize physical and mental well-being. This could include initiatives such as gym memberships, yoga or meditation classes, stress management workshops, or access to counseling services. A focus on employee wellness demonstrates your commitment to their overall health and happiness.

Foster a Positive Work Environment

Remember, appreciating your dental office staff is not a one-time activity but an ongoing process. Make it a habit to regularly express gratitude and acknowledge their hard work. By doing so, you will not only foster a positive work environment but also inspire loyalty, motivation, and excellence within your dental office team.

Running a productive morning huddle with your dental team is essential for ensuring smooth operations and maximizing efficiency in your dental practice. The morning huddle is a short meeting that allows the dental staff to come together and discuss the day's schedule, upcoming procedures, and any potential challenges or opportunities. By starting the day with a well-organized and informative huddle, you can set the tone for a successful day and improve the overall efficiency of your dental practice.

Streamline Your Dental Office Management and Operations

Effective dental office management is crucial for the success of any dental practice. It involves overseeing various aspects of the practice, including scheduling, patient flow, staff management, and financial operations. The morning huddle plays a significant role in dental office management as it allows the dental team to align their efforts, address any concerns, and coordinate the day's activities. By implementing a structured morning huddle, you can streamline your practice's operations and ensure that everything runs smoothly.

Improving Team Communication

Team communication is key to the success of any organization, including dental practices. A productive morning huddle provides an opportunity for the dental team to communicate effectively and efficiently. During the huddle, team members can share relevant information, discuss patient cases, and address any potential issues. This open line of communication helps to foster teamwork, improve collaboration, and enhance the overall quality of patient care. By focusing on enhancing team communication during the morning huddle, you can create a positive and supportive work environment for your dental staff.

Start Your Day Off Right

The morning huddle is a brief meeting that typically lasts around 15 minutes, taking place at the start of the workday. It is an important opportunity for the dental team to come together and prepare for the day ahead. During the huddle, the team reviews the day's schedule, discusses any specific patient needs or concerns, and addresses any other relevant topics. The morning huddle sets the tone for the day and ensures that everyone is on the same page, working towards common goals.

Empower Your Team

Engaging your dental office staff in a productive morning huddle is crucial for the success of your dental practice. The huddle allows the staff members to feel valued and included in the decision-making process. It also promotes a sense of teamwork and fosters a positive work environment. By involving your dental office staff in the morning huddle, you can empower them to contribute their ideas and suggestions, and ultimately improve the overall efficiency and productivity of your dental practice.

The Most Important 15 Minutes of Your Day

The morning huddle is often referred to as the "most important 15 minutes" of the day in a dental practice. This short meeting sets the tone for the day and can significantly impact the overall productivity and success of the practice. By dedicating time to meet and discuss the day's agenda, challenges, and goals, you can ensure that everyone is well-prepared and aligned. The morning huddle allows you to address any potential issues proactively and make necessary adjustments to optimize the day's schedule and workflow.

Implementing the Dental Intelligence Morning Huddle

If you're looking to take your morning huddle to the next level, consider implementing the Dental Intelligence Morning Huddle dashboard. This innovative tool provides a step-by-step framework for conducting an efficient and effective huddle. The dashboard offers real-time data and analytics, allowing you to monitor key performance indicators, track progress, and identify areas for improvement. By leveraging the power of the Dental Intelligence Morning Huddle dashboard, you can enhance your morning huddle and drive even greater success in your dental practice.

Running a productive morning huddle with your dental team is essential for enhancing efficiency, improving team communication, and maximizing the success of your dental practice. By implementing a structured morning huddle and leveraging tools like the Dental Intelligence Morning Huddle dashboard, you can streamline your operations, enhance patient care, and create a positive work environment for your dental staff. Remember, the morning huddle is not just a meeting – it's the key to a productive and successful day in your dental practice.

As a dental office manager, you know how critical it is to streamline your operations and provide the best experience for your patients. With Dental Intelligence Insurance, you can take your dental practice to the next level by simplifying insurance verification, claims processing, and more.

Implementing Dental Intelligence Insurance offers numerous benefits for dental office managers. Let's dive deeper into some of the key advantages:

1. Insurance Verification

Insurance verification can often be a time-consuming and manual process. Dental Intelligence Insurance provides automated verification, allowing you to check patient eligibility quickly and accurately. By automating this process, you can save valuable time and focus more on patient care.

One of the standout features of Dental Intelligence Insurance is automated verification. The system can automatically verify patient insurance coverage, benefit details, and coverage limitations. This automation ensures that accurate information is obtained promptly, minimizing the risk of claim rejections and saving you administrative hassle.

2. Claim Validation

Dental Intelligence Insurance offers claim validation features that help you identify discrepancies and errors before submitting claims. This feature reduces the likelihood of rejected claims and ensures faster reimbursement for the services provided. By validating claims upfront, you can prevent delays and maintain a steady cash flow.

3. Claims Processing

Processing insurance claims can be a complex and daunting task. With Dental Intelligence Insurance, you can simplify the claims process and reduce the chances of errors. These solutions enable electronic claims submission, eliminating the need for paper-based forms and reducing the likelihood of claim denials.

Manually reconciling remittance advice can be a time-consuming task. Dental Intelligence Insurance provides electronic remittance advice, which simplifies the process significantly. With electronic remittance advice, you can easily match payments received to claims made, allowing for faster and more accurate financial reporting.

Take Your Time Back!

Our goal with Dental Intelligence Insurance is to optimize your dental office's workflow and save you valuable time. We understand that navigating the complexities of insurance can be both time-consuming and challenging. That's why we have designed our solutions to cut through the red tape and simplify the most tedious aspects of dentistry.

With Dental Intelligence Insurance, you can benefit from:

• Unlimited claims: Submit as many claims as you need without restrictions.
• Attachments: Easily include any necessary attachments, such as X-rays or treatment documentation.
• Narratives: Add detailed narratives to support your claims and provide clear explanations.

By eliminating technicalities and streamlining the insurance process, Dental Intelligence Insurance gives you more time to focus on what matters most – your patients.

As a dental office manager, you play a crucial role in maintaining an efficient and successful dental practice. Implementing Dental Intelligence Insurance can revolutionize your operations and streamline the administrative tasks that often consume valuable time. By leveraging automation, accuracy, and convenience, you can optimize your practice, provide excellent patient care, and boost your overall productivity.

So don't wait any longer. Embrace the benefits of Dental Intelligence Insurance and take your dental practice to new heights!

In any dental practice, the payment process is a critical aspect of ensuring smooth operations and maintaining a positive patient experience. However, it can often be a complex and time-consuming task, leading to inefficiencies and frustration for both the dental practice staff and the patients. In this article, we will explore three effective ways to streamline the payment process for your dental patients, helping you optimize your dental payment procedures and improve overall practice efficiency.

1. Implementing a Digital Payment System

One of the most effective ways to streamline the payment process for your dental patients is by implementing a digital payment system. Traditional payment methods, such as paper checks and manual credit card processing, can be cumbersome and prone to errors. On the other hand, a digital payment system offers numerous benefits, including:

• Convenience: Patients can make payments online from the comfort of their homes, reducing the need for in-person visits or phone calls.
• Speed: Digital payments are processed instantly, eliminating the need for manual data entry and reducing the time spent on payment processing.
• Accuracy: With automated payment systems, the risk of human error is significantly reduced, ensuring accurate payment processing.
• Security: Digital payment systems utilize advanced security measures to protect sensitive patient information, providing peace of mind for both the dental practice and the patients.

By implementing a digital payment system, you can streamline the payment process and improve overall efficiency in your dental practice.

2. Offering Flexible Payment Options

Another way to streamline the payment process for your dental patients is by offering flexible payment options. Dental procedures can be costly, and patients may face financial constraints. By providing alternative payment options, you can make it easier for patients to settle their bills and avoid potential delays in payment.

Some flexible payment options to consider include:

• Payment plans: Offering payment plans allows patients to pay for their dental treatments in manageable installments, spreading the financial burden over a period of time.
• Credit card installment programs: Partnering with credit card companies that offer installment programs can provide patients with additional flexibility in paying for their dental procedures.
• Healthcare financing: Collaborating with healthcare financing providers enables patients to obtain loans specifically for their dental expenses, reducing the upfront financial burden.

By offering flexible payment options, you can make the payment process more convenient for your dental patients and increase the likelihood of timely payments.

3. Implementing Automated Payment Reminders

Delayed or missed payments can significantly impact a dental practice's cash flow and create administrative burdens. To streamline the payment process and reduce payment delays, implementing automated payment reminders can be highly effective.

Automated payment reminders can be sent via email or SMS to patients, reminding them of upcoming due dates and providing them with convenient payment links. This eliminates the need for manual follow-ups and reduces the likelihood of payment delays due to forgetfulness or oversight.

When implementing automated payment reminders, consider the following best practices:

• Set up a system that automatically triggers payment reminders a few days before the due date.
• Personalize the payment reminders by addressing the patient by name and including the details of their outstanding balance.
• Provide clear instructions on how to make the payment, including online payment options.

By leveraging automation and implementing payment reminders, you can streamline the payment process and improve the overall efficiency of your dental practice.

Streamline Dental Payments

Optimizing the payment process in your dental practice is crucial for maintaining a positive patient experience and maximizing practice efficiency. By implementing a digital payment system, offering flexible payment options, and utilizing automated payment reminders, you can streamline dental payments and reduce administrative burdens for your dental practice staff. These strategies not only improve the payment process for your dental patients but also contribute to the overall success and profitability of your dental practice.

Remember, an efficient payment process not only benefits your patients but also reflects positively on your dental practice. By consistently striving for improvement and leveraging technology, you can create a seamless and hassle-free payment experience for your dental patients.

In today's fast-paced world, convenience and efficiency have become essential in every aspect of life, including healthcare. Dentistry is no exception. Traditionally, patients had to call dental offices during working hours to schedule appointments, often leading to long wait times and missed opportunities for both patients and dentists. However, with the advent of dental online scheduling, this outdated and inconvenient process is being revolutionized. Online scheduling platforms offer a wide range of benefits for both patients and dentists, making it a game-changer for dental practices.

Benefits of Online Scheduling

Implementing a dental online scheduling system brings several advantages to dental practices, practice owners, dentists, office managers, and even patients. Let's explore some of the key benefits:

1. Enhanced Patient Convenience

Patient convenience is the cornerstone of a successful dental practice. With online scheduling, patients can easily book appointments from the comfort of their homes or on the go, 24/7. No longer restricted to the limited timeframe of office hours, patients can schedule appointments at their convenience, reducing the chances of missed appointments and improving patient satisfaction.

2. Reduced Administrative Burden

For dental office staff, answering phone calls and coordinating appointments can be time-consuming and mentally exhausting. Online scheduling systems streamline the appointment process by automating many administrative tasks, such as appointment reminders, confirmation emails, and even patient intake forms. This allows the dental staff to focus on more critical tasks and provide better patient care.

3. Optimal Utilization of Resources

Efficiently managing and utilizing the available resources is crucial for any dental practice's success. With online scheduling, dentists and office managers can better plan their schedules, optimizing their resources, and reducing downtime. By eliminating the guesswork from appointment management, dental practices can achieve higher productivity and profitability.

4. Improved Patient Communication

Clear and effective communication is vital for maintaining a good patient-dentist relationship. Online scheduling platforms often come equipped with built-in messaging systems that enable easy and secure communication between dentists and patients. Dentists can provide instructions, answer patient queries, or share important updates, fostering a transparent and nurturing environment.

5. Minimized No-Shows and Increased Filling of Open Slots

No-shows can be a significant issue for dental practices, leading to lost revenue and wasted resources. Online scheduling helps combat this problem by sending automated appointment reminders to patients, decreasing the chances of missed appointments. Additionally, some platforms offer waitlist functionality, allowing patients to fill cancellations, minimizing downtime, and maximizing available appointment slots.

6. Access to Analytics and Performance Metrics

Understanding key performance metrics is vital for making informed business decisions and enhancing practice efficiency. Most online scheduling systems provide dental practices with detailed analytics, allowing dentists and office managers to track various metrics, such as appointment volume, patient demographics, and revenue trends. This data-driven approach enables practices to identify growth opportunities and make strategic decisions.

7. Seamless Integration with Practice Management Systems

Online scheduling platforms often offer seamless integration with popular practice management software. This integration eliminates the need for manual data entry, reducing the chances of errors and administrative burden. Dentists and office managers can seamlessly transfer appointment data, patient information, and other relevant details, ensuring a smooth workflow and efficient practice management.

8. Increased Competitiveness

Implementing dental online scheduling can give practices a competitive edge in today's healthcare landscape. Patients are increasingly seeking convenience and expecting businesses to meet their evolving needs. By offering online scheduling, dental practices demonstrate their commitment to patient-centric care, attracting new patients and retaining existing ones. Your practice can stand out from the crowd by embracing the technology that modern patients demand.

Revolutionize Your Practice with Dental Online Scheduling

As the dental industry continues to evolve, embracing technology-driven solutions like dental online scheduling is becoming crucial for practices' success. By providing enhanced convenience to patients, streamlining administrative processes, and optimizing resource utilization, online scheduling systems contribute to the growth and profitability of dental practices. Moreover, they empower patients to take charge of their oral health by offering them the flexibility to schedule appointments on their own terms. If you haven't already explored the benefits of dental online scheduling, it's time to make the shift and revolutionize your practice.

In today's fast-paced and competitive dental industry, staying ahead of the curve is essential for success. This is where dental analytics comes into play – providing valuable insights and empowering dentists, office managers, and dental practice owners to make data-driven decisions that maximize efficiency and profitability.

Gone are the days of relying solely on intuition and guesswork to run a dental practice. With Dental Intelligence, you can now harness the power of advanced analytics and transform your practice into a well-oiled machine. This groundbreaking software offers a comprehensive suite of tools and features carefully designed to cater to the unique needs of dental professionals.

Unlocking Efficiency and Profitability with Dental Intelligence

One of the key benefits of Dental Intelligence is its ability to unlock the untapped potential of your practice, streamlining operations, and maximizing efficiency. Here's how:

1. Enhanced Treatment Planning

By leveraging dental analytics, you can gain valuable insights into your patients' historical data, allowing you to identify patterns and trends. This information enables you to create personalized treatment plans tailored to each patient's unique needs while optimizing chair utilization and minimizing downtime.

2. Streamlined Workflow Management

Efficient workflow management is essential for any dental practice looking to optimize productivity. Dental Intelligence provides you with real-time visibility into your practice's workflow, enabling you to identify bottlenecks, streamline processes, and allocate resources effectively. This not only saves time but also reduces overhead costs, resulting in improved profitability.

3. Advanced Patient Communication

Effective communication is the backbone of any successful dental practice. Dental Intelligence equips you with the tools to enhance patient communication, leading to higher patient satisfaction and retention rates. With features such as appointment reminders, automated follow-ups, and personalized treatment updates, you can ensure your patients feel valued and well-informed throughout their dental journey.

Dental Communication: Taking Patient Engagement to the Next Level

In the digital age, effective communication goes beyond traditional methods. Dental Intelligence enables you to leverage the power of modern technology to enhance patient engagement and forge stronger connections. Here are some key aspects of dental communication:

1. Seamless Online Appointment Scheduling

Gone are the days of endless phone calls and scheduling conflicts. Dental Intelligence allows patients to conveniently schedule appointments online, eliminating the need for manual coordination. This not only saves time but also empowers patients to take control of their dental care.

2. Personalized Patient Education

Education plays a pivotal role in oral healthcare. Dental Intelligence empowers patients to make informed decisions with a variety of treatment presentation methods that cater to a wide range of learning styles. Easily add in personalized information such as tooth number and provider name, so each treatment plan is ready to go for the right patient.

3. Secure Patient Portals

Privacy and security are top concerns for patients when it comes to their healthcare information. Dental Intelligence ensures secure access to patient portals, where individuals can fill out digital forms and make payments online.

The Future of You and Your Practice

As technology continues to advance, why not take advantage of it? It's simple and easy to learn and use.

By using Dental Intelligence today, dentists, office managers, and dental practice owners can position themselves at the forefront of the industry. The key to success lies in leveraging the power of data, embracing efficient workflows, and prioritizing patient communication. Together, these elements pave the way for a thriving, profitable, and patient-centric dental practice.

Having a successful dental practice goes beyond having great clinicians. Without an effective dental practice manager, your practice could be missing out on its true revenue potential.

While dentists and hygienists tend to focus on the clinical side of the practice, the business side is essential for long-term growth, profit, and sustainability. To have a successful practice, you need a great dental practice manager.

This article outlines the top 7 qualities that embody a high-performing dental practice manager.

1. Communication

Perhaps the most important skill a practice manager needs to have developed during their career is the ability to communicate. Communication goes beyond mere words, including being able to perceive and utilize body language and tone of voice.  

Being a skilled communicator helps with dental staff training, staff relations, and patient satisfaction. Dental Intelligence offers tools to easily communicate with patients as well as an internal Team Chat feature. While communication alone won’t prevent all forms of conflict or patient dissatisfaction, you’ll find that an effective communicator can help diffuse situations and find workable solutions for any issue.  

2. Empathy

Having empathy doesn’t necessarily mean an office manager must always agree with everyone, and it certainly doesn’t mean being a pushover. Instead, an empathetic practice manager will recognize that every staff member and patient is different and adjust their communication style accordingly.

For example, an empathetic practice manager will be sensitive to a situation in which a patient cannot pay their bill in full and will help them discuss ways to meet their financial obligations without making them feel defensive.

3. Leadership Qualities

Dental practice leadership goes beyond the day-to-day management of a practice. While a practice manager needs to be able to keep things running smoothly, leadership is equally (if not more) important. Strong leaders make hard decisions, create and implement a vision, keep everyone aligned, and inspire a team to work hard and have fun.

4. Analytical Abilities

A lot of data analysis is involved in managing a dental practice. Collections, patient lifetime value, operating expenses, and employee production are a handful of the KPIs (key performance indicators) that must be reviewed on a regular basis to ensure practice profitability.

An effective dental practice manager needs to be able to collect this data, analyze it, and make recommendations to improve practice performance. Today, there are modern tools like Dental Intelligence Metrics & Reporting that can make this task more manageable while still giving practice managers the flexibility to customize their goals, systems, and reports. 

The right software in the hands of a skilled office manager can increase both the quantity and quality of data available, turning piles of meaningless numbers into actionable insights for your team to execute on.

5. Organization Skills

A dental practice has many moving parts, and an office manager needs to be able to keep a lot of plates in the air while making everything look effortless. Phones ringing off the hook, paperwork, and busy schedules all need to be handled with poise and grace.

There’s no right way to be organized, and different practice managers may have varying methodologies. The key to being an effective (and organized) dental practice manager is to have systems in place and be able to train the rest of the staff on how to follow those systems for maximum efficiency.

6. Ability to Embrace Change Gracefully

 The one constant in this world is change, and that includes running a dental practice! A practice manager must be able to both accept and embrace change. This includes adopting new procedures, diagnostic tools, treatments, and software systems, while also staying abreast of developments.

Recently, augmented and artificial intelligence (AI) have become mainstream, and many practice managers will need to be able to incorporate this tech. From a practical standpoint, office managers can leverage AI to corral patient data and more effectively administer practice protocols.

7. Sense of Humor

Finally, a practice manager should have a healthy sense of humor. Office management can be incredibly stressful, and humor helps to bring levity and keep everything in perspective.

Even the most organized and efficient practice is bound to have days where everything goes wrong. Instead of panicking, getting angry, or becoming overwhelmed, an effective practice manager can find humor in any circumstance and dig deep to crack a smile or a joke in the face of adversity.

The Perfect Office Manager Needs the Right Tools to Succeed

Managing a dental office is a monumentally important task, so ensure that your office manager is equipped with the right tools to succeed. Dental Intelligence provides software that empowers the whole team to build, run, and grow successful practices.

To see how Dental Intelligence can help make practice management a breeze, schedule a demo today. 

In the field of dentistry, effective communication plays a crucial role in dental case acceptance. As dental professionals, it is essential to effectively present the details of a dental case to patients, helping them understand the importance of the recommended treatment and encouraging them to accept it. In this article, we will explore why effective communication is vital in dental case presentation and how it can contribute to increased treatment acceptance rates.

The Role of Communication in Dental Case Acceptance

When it comes to dental case acceptance, communication is key. As dental professionals, we must not only possess exceptional clinical skills but also effectively communicate with our patients. The ability to present the details of a dental case clearly, explain the treatment options, and address any concerns or questions that patients may have significantly influences their decision to accept the recommended treatment.

One of the fundamental aspects of effective communication is building trust and rapport with patients. We must create a welcoming and comfortable environment where patients feel safe to express their concerns and ask questions. By actively listening to their needs and empathizing with their dental issues, we can establish trust and rapport, making patients more open to accepting the suggested treatment.

Understanding the Patient's Perspective

Every patient has unique needs, expectations, and concerns when it comes to their dental health. Effective communication involves understanding the patient's perspective and tailoring the case presentation accordingly. By addressing their specific concerns, providing personalized treatment options, and highlighting the benefits in terms of improved oral health, aesthetics, and overall well-being, we can enhance the chances of treatment acceptance.

When presenting a dental case, it is important to provide patients with clear and detailed explanations of their treatment options. Using easily understandable language and visual aids such as dental models, X-rays, or intraoral photographs can help patients visualize their dental issues and the proposed solutions. This clarity empowers them to make informed decisions about their oral health and increases the likelihood of treatment acceptance.

Patients often have concerns or questions regarding dental treatments, including the duration, cost, potential discomfort, and expected outcomes. It is essential for dental professionals to address these concerns and provide honest and transparent answers. By doing so, patients feel more confident and assured, facilitating their decision-making process and increasing the chances of treatment acceptance.

Effective Communication Techniques

There are several communication techniques that dental professionals can employ to enhance dental case acceptance:

1. Active Listening: Paying close attention to the patient's needs and concerns demonstrates empathy and establishes trust.
2. Simplified Language: Avoid using complex dental jargon and explain treatment options in simple, understandable terms.
3. Visual Aids: Utilize visual aids such as dental models, X-rays, or intraoral photographs to enhance patient understanding.
4. Empathy: Acknowledge and validate the patient's feelings, showing understanding and compassion towards their dental concerns.
5. Body Language: Maintain open body language, make eye contact, and use appropriate gestures to convey attentiveness and approachability.
6. Follow-up Communication: After presenting a dental case, follow up with the patient to address any further questions or concerns they may have.

The Benefits of Effective Communication in Dental Case Acceptance

When dental professionals effectively communicate and present dental cases, the benefits extend beyond increased treatment acceptance:

Improved Patient Satisfaction

Clear and effective communication fosters a positive patient experience, leading to heightened satisfaction. Patients who are well-informed about their dental treatments and actively involved in the decision-making process are more likely to be satisfied with the overall outcome.

Enhanced Treatment Outcomes

By effectively communicating the details of a dental case, patients gain a better understanding of their oral health issues and the potential benefits of the recommended treatment. This understanding promotes greater treatment compliance and contributes to improved treatment outcomes.

Increased Case Acceptance Rates

Efficient communication techniques significantly impact case acceptance rates. Dental professionals who excel at presenting dental cases and building rapport with patients experience higher acceptance rates, ensuring that patients receive the necessary treatment for optimum oral health.

Long-term Patient Relationships

Effective communication lays the foundation for long-term patient relationships. When patients feel heard, understood, and valued, they are more likely to develop trust and loyalty towards their dental professionals. This trust fosters ongoing collaborations for continued oral health management and future treatment needs.

Effective Communication: An Integral Part of Dental Case Acceptance

By building trust, understanding the patient's perspective, presenting treatment options clearly, and addressing concerns, dental professionals can increase treatment acceptance rates and foster positive patient experiences. Implementing communication techniques and emphasizing the importance of effective communication within dental practices can lead to improved patient satisfaction, enhanced treatment outcomes, increased case acceptance rates, and long-term patient relationships.

You never get a second chance to make a first impression, so how well your front desk team communicates is vital to the success of your dental practice. The patient experience, your reputation in the community, and your revenue potential depend on having a front desk team that is trained adequately.

If you’re ready to take your front desk training to the next level, keep reading for tips to begin implementing today.

Dental Front Desk Training Checklist

Whether you’re new to the field or your office has been a staple in the community for decades, chances are that some elements of dental staff training have been neglected.

After all, dental professionals are usually busy enough managing day-to-day items. Staying on top of training can feel like an impossible burden and tough to fit into a tight schedule. The good news is that by making a list of everything you need to do, you can break training down into manageable, bite-sized, sugar-free tasks.

It will take some planning and consideration, but most of the items on this list can be tackled in a few minutes a day or during monthly or quarterly meetings.

• Role-playing: The entire staff can participate in role-play exercises, and these interactions serve as a fun team bonding experience. We recommend that you practice training on first impressions, handling conflict resolution, selling services, asking for referrals, receptionist skills and performing collections activities.
• Morning huddles and weekly meetings: A few minutes in the morning can set the tone for the day. A morning huddle is a great time to review the schedule, discuss challenges, and celebrate wins. The morning huddle can be extended once a week to handle more complex housekeeping items.
• One-on-one communication: It’s vital to address performance problems before they cause irreparable damage to your practice. Whether you’re discussing a specific disciplinary matter or discussing a path toward career development, it is vital to spend some one-on-one time with staff members.
• Technical training: Technology changes at the speed of light, and your staff needs to know how to use dental practice management software and other dental marketing tools to stay on the cutting edge.
• HIPAA compliance: It can be helpful to review HIPAA compliance rules, especially in areas like patient outreach and digital communication.
• Insurance: Make sure your staff knows how to verify insurance and prepare coverage estimates. No one likes surprise bills and unexpected dental expenses!

Other Elements to Elevate Your Front Desk Presence

Dental front desk training includes more than improving communication and technical skills. There are also physical elements that are correlated to the success of your practice, including having a welcoming reception area and having the right practice management software.

Tips to Elevate Your Reception Area

Other than your website or social media profiles, the reception area is one of the first touchpoints a patient will have with your office. Therefore, you should spend considerable time ensuring that this part of your office reflects your brand and values.

Take a quick look around your office and check for the following:

• Clean and inviting atmosphere: Your front desk area should be cozy and inviting without being messy or cluttered. Adapt the atmosphere to your typical patient. For example, a pediatric office might have brighter colors, cartoons, or animal themes.
• Seamless check-in process: Keep waiting times to a minimum with an electronic check-in process that allows patients to notify your office of their presence and fill out forms without going back and forth with pens and clipboards.
• Comfortable lobby: Take a seat and take stock of your lobby. Are the chairs comfortable? How’s the temperature? Do you have branding packages that showcase your office’s services?

What to Look for in Practice Management Software

A modern dental office needs practice performance solution that boosts efficiency by automating tasks and streamlining marketing activities. At a minimum, your software should assist with scheduling, reminders and confirmations, digital forms, and billing. This is just the tip of the iceberg. The right dental practice performance solution will be invaluable to your operations.

Put Your Dental Practice on the Path to Success

In addition to providing your team with the skills and training to be successful, it’s also important to equip your front desk with the proper tools. Dental Intelligence provides your dental practice with everything you need to ensure your front desk staff provides patients with a VIP experience. From Analytics and Insurance to Engagement and dental front desk communication, Dental Intelligence has a full suite of tools to take your practice to the next level.

To see Dental Intelligence in action, schedule a demo today.

Team collaboration is vital in building a successful dental practice. When your dental staff members work together, they can provide efficient, high-quality experiences to patients so your practice can enjoy improved scheduling rates, higher revenue figures, and excellent company culture. Learning how to foster collaboration among your team isn’t always easy, though.

Dental Intelligence provides dental office communication software that unifies teams for success. Below, we discuss the best practices you can integrate into your dental practice to cultivate team collaboration.

Why Team Collaboration Matters

One employee cannot run your practice independently. Each employee performs critical job functions. Your team must work together so your practice can run as efficiently as possible.

Team collaboration affects the following:

• Patient care: Patient care involves everything from the initial check-in to treatment. Your front desk staff and providers must communicate effectively to provide patients with an accurate, streamlined level of care. Without team collaboration, patients may receive incorrect treatment options, delays, and more.
• Internal efficiency: Team collaboration directly impacts how efficiently your practice runs. Employees working together can speed up processes like patient scheduling, claims, payment submissions and more. 
• Job satisfaction: Employees want to feel like their job matters. Team collaboration can help employees feel more connected to a greater purpose at work. High levels of satisfaction reduce employee burnout and turnover rates.
• Practice success: A unified team helps your practice bring in patients by delivering more efficient, successful experiences. Team collaboration ensures each employee works toward the common goal of helping the practice succeed. 

Fostering Collaboration with Open Communication

Collaboration cannot happen without communication. Your team must have the tools, comfort, and mechanisms to communicate effectively. We recommend adopting the following policies and strategies:

• Active listening: Active listening should be a pillar of your practice. Ensure your team understands that active listening means focusing on the speaker and giving them a space to speak their opinions, thoughts, or concerns.
• Feedback collection: Feedback collection allows you to gauge how your team feels about all different topics, ranging from compensation and hours to company policies and more. You can send anonymous surveys, so employees have a safe space to voice their opinions.
• Team-building strategies: Team-building activities help your employees bond so they can feel more encouraged to collaborate when at work. You can foster team building with social outings or fun workplace events.
• Conflict resolution: Conflict resolution strategies are important in all workplaces. You should have methods in place for any issues between employees to resolve the concern before it escalates.
• Group objectives: Creating group objectives is a great way to unite employees with a like-minded goal. For example, you could aim to increase hygiene appointment scheduling rates by 10% this month.
• Regular meetings: Regular staff meetings are an excellent opportunity for employees to ask questions, voice their opinions, and collaborate. You can start each day with a brief morning huddle, then host more in-depth weekly or monthly meetings.
• Cross-training: Cross-training allows two team members who may not typically interact to learn from each other. Doing so enables these employees to communicate better in the future. 
• Mistake responses: Team collaboration also involves responding to employees when they make a mistake. Be sure to address the situation carefully, explaining how the mistake impacts the practice.
• ‍Effective communication channels: The biggest culprit behind your team’s miscommunication may simply be a lack of convenient tools. Effective communication channels ensure your employees can easily collaborate during busy hours. We’ll discuss ideas for communication tools below.

Integrating Communication Tools to Improve Collaboration

Employees won’t always be in the same place at the same time when they need each other most. The right communication tools help team members collaborate. We recommend integrating the following communication tools:

• A team chat platform
• A dashboard for viewing upcoming appointments
• Electronic health record software
• Automated reminder tools

Ideally, you need a system that combines the above features into one platform. For example, at Dental Intelligence, our software combines a Team Chat feature with a simple Morning Huddle so your employees can quickly view everything they need in one spot.  

Boost Team Unity with Dental Intelligence 

Team collaboration is necessary for your practice’s success. At Dental Intelligence, we want to help you learn how to make your staff feel valued through comprehensive guides and our advanced software. Schedule a Dental Intelligence demo today to see how our collaboration tools can bring your staff together.

Employee mistakes happen all the time at dental practices. Your employees are humans who have bad days. Whether stressed at home or confused about how something should work, they may make workplace errors that could affect your patients, team, and practice. 

How you respond to employee mistakes is vital. Taking corrective action shows your team that they must try their hardest to improve each day. Dealing with problem employees proves you will not allow people to make willful mistakes. 

At Dental Intelligence, we offer dental office team communication software that can help your workplace connect more efficiently. Our comprehensive employee management platform unites your team to prevent mistakes. Below, we discuss seven simple steps for addressing employee mistakes to prevent future issues. 

1. Schedule a Meeting and Study Up

When an employee makes a mistake, they may not even realize the issue occurred. You don’t want to approach them while they’re busy with a patient, as the encounter likely won’t be productive. Instead, schedule an appointment with them so you both have time to gather yourselves. 

You can prepare for the meeting by analyzing how and why the mistake occurred. Some employee mistakes are simple accidents that don’t require much deep thinking. In other cases, performance problems may be due to the following:

• A lack of clear instructions
• Poor communication
• Resistance to change
• Inappropriate behavior
• Conflict between coworkers
• Conflict with the patient

You can speak with other witnesses of the event to determine whether any underlying issues caused the mistake. You should also consider whether the employee has made similar mistakes in the past. 

After determining the cause of the problem and other factors, think about the repercussions. If the employee will face any disciplinary action, you should decide this in advance of the meeting.

2. Provide Specific Details and Stay on Topic

Once the meeting arrives, stay on topic and discuss the event in full detail. You shouldn’t gloss over what happened by excusing their actions. 

Present all of the details you’ve already analyzed in step one so the employee can understand how serious their mistake was. You can discuss previous mistakes that are relevant to the current one as well.

3. Explain Why the Mistake Matters

In many scenarios, the employee may feel like their error didn’t cause any harm. Explain to them how employee mistakes negatively impact the patient, other team members, or the practice as a whole. For example, if they spoke rudely to a patient, they didn’t just offend the one patient; they also damaged the practice’s reputation, which may prevent other patients from scheduling appointments in the future. 

4. Avoid Unnecessary Threats

While you do want to explain the weight of the situation, you don’t need to threaten the employee. You should not mention any legal concerns or job-related threats when irrelevant. 

Saying things like, “This could get you fired if you worked at another practice” or “The patient could sue you if you had done X” means nothing in the grand scheme of things because the “if” statement does not apply. Instead, you should focus on what is true. If the employee violated company policy, let them know.

5. Let the Employee Voice Their Opinion

Every story typically has two sides. To maintain fairness in your practice, you should allow the employee to voice their opinion. 

Be sure to draw a fine line if the employee escalates the conversation into an argument. You don’t want to go back and forth over who is right or wrong. 

6. Repeat These Steps for All Employee Mistakes

If you reprimand one employee for a mistake, you must do so for all employee mistakes. We recommend revisiting your company policies regularly to keep all regulations up to date. Anytime an employee goes against the policy, follow the steps above to ensure total fairness at your practice. 

7. Celebrate Good Behavior with Performance Reviews

Addressing employee mistakes is just as important as celebrating good behavior. By keeping excellent employee records, you can perform regular performance reviews with your staff. During the review period, acknowledge outstanding players so they receive the recognition they deserve. 

Unite Your Team with Dental Intelligence

How you respond to employee mistakes can set your practice apart. At Dental Intelligence, we make it easy to unite your team with dental employee evaluation strategies, communication tools, and more. Schedule a Dental Intelligence demo today to see how our platform can transform your practice.

 Keeping a close eye on your dental practice’s key performance indicators (KPIs) is important to your practice success. You can’t fix what you don’t know, and in the busy day-to-day tasks of running a dental practice, it’s easy to overlook minor issues that could turn into big roadblocks down the line. 

One KPI you should be tracking closely is your patient attrition rate. What is patient attrition, and how do you improve it? Read ahead to learn more. 

What Is Patient Attrition? 

Patient attrition is the opposite of retention. It’s the process of losing patients. 

Even the best dental practices lose patients occasionally, but if your attrition rate is too high, there’s probably something going on. Maybe your patient experience isn’t the best. Perhaps your prices are higher than the dentist down the street. Or maybe you don’t offer all the services the average patient needs to maintain good oral health. 

Tracking your patient attrition rate is the first step in improving it. The average dental practice experiences an attrition rate of between 10% and 40%; in other words, they lose between 10% and 40% of their patients over time. For a practice with 1,000 active patients, these rates equate to losing 100 to 400 patients annually. 

The Cost of Patient Attrition 

Patient attrition isn’t only disheartening; it costs your dental practice a lot of money. 

Think about the average profit you make from each patient. Some dentists estimate an average profit of $56 per appointment, and most patients schedule at least two appointments yearly. With an attrition rate of even 20% and a total patient base of 1,000, your practice is losing $22,400 annually. 

Thankfully, you don’t have to fall prey to a rising attrition rate. You can take a few measures to retain more patients and grow profitability. 

Tips To Minimize Patient Attrition

Follow these tips to minimize your patient attrition rate and improve retention:

Set Up a Patient Loyalty Program 

Patient loyalty programs are simple solutions that work wonders for patient retention. Sometimes, patients only need a small motivator to schedule routine appointments and develop a sense of loyalty to your dental practice. That motivator could be a simple program offering small rewards for sticking with your practice. 

You can quickly set up a patient loyalty program with Dental Intelligence that gives patients points for completing several actions. Then, they can redeem their points for small rewards, like Amazon gift cards, discounts on upcoming treatments, or electronic toothbrushes. 

Setting up this loyalty program won’t take any time or stress on your part, but it can significantly impact patient retention. 

Automate Appointment Reminders

Sometimes, patients drop off the calendar because of forgetfulness. They may have forgotten that they scheduled an appointment with you or that they need to schedule a biannual exam.

Setting up automatic appointment reminders can give these patients a refresher and motivate them to keep returning for appointments.  

Offer Online Scheduling

In this digital age, patients like being able to schedule appointments without needing to talk to anyone. Online scheduling removes several barriers to appointment scheduling, especially for patients who already have anxiety about dental appointments and are looking for excuses not to schedule. 

For new patients, finding a dental practice that offers online scheduling could be the deciding factor in choosing that practice. However, for existing patients, online scheduling could minimize the temptation to stop scheduling their much-needed dental appointments. While it won’t hurt anything, it is good to consider since it could improve patient retention.

Pre-Schedule Patients Before They Leave

Some patients will be much more likely to return to your practice if you schedule their next appointment before they leave the office rather than relying on them to schedule instead.

Because good dental care requires biannual cleanings, you’ll always have an opportunity to schedule a patient’s next appointment. Just having an appointment on the calendar is a great motivator for patients to return; often, it’s more work for them to reach out and cancel the appointment than to keep it. 

Manage Dental Patient Attrition with Dental Intelligence

A high attrition rate could seriously hurt your dental practice, but thankfully, this figure isn’t outside your control. With Dental Intelligence, you can easily track your patient attrition rate and a range of other statistics for measuring customer loyalty, then implement automatic retention strategies to keep patients coming back for more. 

Request your Dental Intelligence demo today to learn more about our end-to-end practice performance solution.