Neighborhood Smiles: Dental Intel Creates Easy Access to Vital Data

Posted by Scott Livingston on Aug 28, 2019 12:46:50 PM
Scott Livingston

In Kelly Bellinger’s world, there’s the “before” and “after” she got Dental Intelligence.


“Before I had Dental Intelligence, I was always chasing information,” Kelly told us. “I had to wait every month for each office manager to send me their reports. Then I had to wait for all the books to be reconciled.” Kelly is the Operations Manager for Neighborhood Smiles, a practice group in the Midwest, and getting reports done promptly and accurately was an absolute necessity for the practice owner. But it was also a huge frustration. “I felt like I was always behind, always chasing my tail, always reminding people to send me their monthly reports. I was pulling my hair out.”

Kelly Bellinger

Kelly Bellinger - Neighborhood Smiles

After seeing a demonstration of Dental Intelligence, Kelly and Vicki McManus, the owner of Neighborhood Smiles, were both cautiously excited. “We had tried several other business intelligence solutions before DI and all of them fell short of our needs,” Kelly said. “But when we saw the Dental Intelligence dashboard with our data uploaded and imagined the impact having 24/7 access to those reports and insights, I told Vicki that we couldn’t afford to not have Dental Intelligence. It was that remarkable.”

    If I could I’d shout this from the mountaintops: I can’t imagine running my business without Dental Intelligence.   


In her role as Operations Manager, Kelly wears a lot of hats. She works with doctors and office managers, focusing on how each practice performs with an eye toward improved productivity and improved patient care. According to Kelly, “I no longer have to ask our office managers, doctors and staff to gather data for my reports. That’s 20-30 minutes each day in everyone’s schedule that we can now give back to our patients. That’s huge!” For those running one or multiple practices, the importance of being able to get the information you need, when you need it can’t be overstated.

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As Kelly puts it, “If I need a number, it’s now there at my fingertips. Anytime, anywhere. I know I can find what I need to know, the moment I need it – no more waiting. No more asking someone else to send me the reports I need or to explain a number. It’s all there in my dashboard. And I know from experience that the data is reliable. That’s also a huge improvement. I know I can trust the accuracy of the numbers I’m looking at. That’s incredible.”

Another benefit that Kelly and Neighborhood Smiles are seeing through their use of data is a significant improvement in rescheduling canceled appointments. “Before we began using Dental Intelligence,” she said, “If I asked an office how many patients they were losing each month, they would’ve told me ‘not many.’ But now we have constant access to the actual number. We can see exactly how many patients are canceling and not rescheduling. That’s very empowering to each office. They can quickly reconnect with those patients and get them back on the schedule.”

When asked to summarize her feelings about the impact Dental Intelligence is having on Neighborhood Smiles, Kelly didn’t hold back. "If I could I’d shout this from the mountaintops: I can’t imagine running my business without Dental Intelligence.”

 

If you're ready to discover what Kelly and thousands of other practice owners, dentists, office managers, and office teams are discovering about the power of using data, simply click below to receive your free, no-obligation demo. 

 

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Topics: Business of Dentistry