Our Response to COVID-19

Posted by Weston Lunsford on Mar 12, 2020 5:27:10 PM
Weston Lunsford

To our Dental Intelligence and LocalMed (di.) communities

Weston #5J. Weston Lunsford, CEO

As the coronavirus (COVID-19) continues to spread, we have a heightened awareness at Dental Intelligence of our responsibility to our communities.

Specifically, we are guided by three priorities during this time of uncertainty: (1) to keep our employees safe, (2) to ensure uninterrupted service to our customers and partners, and (3) to be good citizens in preventing the spread of the virus.

For several years we’ve developed, enhanced, and maintained our business continuity and disaster-recovery plans to ensure our business, and yours, will continue to run smoothly. We feel it's important to assure you we are prepared for our team to provide the same high standard of support and account management through remote work and virtual collaboration.   

We’re prepared and committed to provide you with ongoing implementation and training, answering support tickets, holding quarterly business reviews, and executing projects on time. Your business success is our priority and we’re in this together.

We also recognize we have a larger role to play in our communities and are doing our part to minimize any contribution to the spread of the virus by encouraging our employees to practice healthy habits, cancelling large gatherings, and pausing non-essential travel.

We will be closely monitoring the impact this virus may have on the dental industry. This patient-centered monitoring will include evaluating weekly leading indicators such as declines or increases in average broken appointments, average hygiene visits, restorative visits, new patients, hygiene re-appointment and a handful of other key indicators.  Each week we will provide you with these trends so that you can make more informed decisions and better prepare for possible impact on practice performance.  We are here for you.

Finally, given the fluid nature of these events, we’ve set up a response team to closely monitor the developments surrounding COVID-19 and develop appropriate plans in real-time so we can respond to various scenarios that may occur. We’ve published this Customer FAQ with more details and will keep it updated as events unfold.

We are confident in our ability to quickly adapt to market changes so as to ensure your success alongside the safety of our employees and communities during this difficult time. We appreciate your shared dedication to these priorities and look forward to navigating through this situation together.

Best Regards, 

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J. Weston Lunsford, CEO

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Topics: Business of Dentistry, Dentistry, Dental, Practice profitability, COVID-19, Coronavirus